Fired for misconduct

I worked in collections for a company. Another collector called a former customer I had. The customer said I asked inappropiate questions; like; Are you married ? Said I stalked her. Customer was contacted on Saturday, I was fired on Tuesday. I did not know anything. I was called in to conference, read charges and fired. I was fired 6 months from first contact to customer. The customer called in 5 months later and spoke to me. She used me, to give excuse, why she didn’t pay on her loan. She still did not pay on her loan ,as promised,after I was fired. I was so surprised being fired, I called company next day to find out reason of termination. They said misconduct and I could be fired without any reason given in IL. The misconduct charge blocks my unemployment. The new HR person told me that they would not block my unemployment. They did. I worked there for over 3 yrs with one write up, after 3 new Managers and 3 Directors.

Did you appeal to a hearing if your unemployment was blocked? I having a hard time figuring our how the employer actually blocked your unemployment for an uncorroborated customer complaint of stalking without evidence of some kind to convince a hearing officer you were indeed guilty of work related misconduct.

Unquestionably, stalking a customer would be misconduct, but I also know that discharges for just one customer complaint .. are hard to sustain.

I was fired for misconduct after 5yrs with the compaany. the employer stated that two customer complaints were about me
the only written warning i got was correcting one customer about changing the name on the product
the warning notice stated was i warned previously
the answer was no but they gave me a one day suspention without pay
i came back from vacation and was told i was terminated from another unhappy custome. theysaid i made an off color remark to which i neve would do that.
the h.r. director stated that i would be eligible for rehire and he also stated that it wasn,t misconduct

I was denied unemployment benifits but i am appealing.
can i request anything from my personnal file from my employer called a right to know

what else can i do

Read any of the many other answers which were specific to being fired for customer complaints.

That is what the search bar is for .. to save me from typing the same questions over and over and to address in general terms .. what I would do, or at least consider, if I were in the same boat.

Do I have to submit my unemployment file to the officer? I tried obtaining my file and was told that I have to wait till my hearing?

You have to submit any documentation you want to put into the record of the hearing, per the instruction provided with your hearing notice.

I filed for unemployment I got an interview with an adjusticator he ruled in my favor and I stated receiving benefits and two months later I get a letter in the mail stating a reconsideration and I was found inegible for benefits so I filed an appeal and now Its just a waiting game I have to wait for a hearing date

Contact the department and request the documentation the employer submitted with the reconsideration. At least I would assume there was some submitted.

The employer will have to resubmit it for the hearing in Illinois .. if I remember my IL hearing procedures correctly.

You need to know why and what caused the reversal .. to begin to build a case that rebuts what you did was misconduct.

The first hearing I won the letter I got stated that there was no misconducted and I did noy harm the employer there for the ruled in my favor but is it possible for them to appeal till now what are my chances

Now I’m confused. Have you actually had an appeal hearing yet?

I know you said you filed an appeal the the reversal for the reconsideration, but have you had an hearing yet?

If you’re still waiting on the first hearing .. you need to prepare for it.

Documentation and or witnesses .. that kind of stuff.